Refund policy

We want you to travel with confidence.

• If your eSIM has not been installed, contact us within 30 days of purchase for a full refund.
• If your eSIM was installed but cannot connect due to a technical issue on our side, contact support. If we cannot fix the issue, we will refund you.
• Plans that have been used, or that fail because the device is incompatible or carrier-locked, cannot be refunded.

To request a refund write to support@example.com with your order number.